No wonder why people are renting from AirBnB’s more- best customer service and they have simple things like hand soap. This is definitely the LAST time we will be staying here. She told me to use the shampoo to wash my hands. In the new room there were now hand soaps to wash your hands so I called down to the front desk and requested some but they told me they don’t have any to send up. Anyhow, we finally got a new room the next. BTW, they sent a maintenance guy to my room to try and fix the he cold Water situation but he couldn’t and he even told me there were plenty of rooms in the hotel so they could of easily given me another room but they were just being difficult. Finally after I went physically down to the front desk and demanded to speak to a manager because they gal didn’t want to transfer me to one when I called from my room I still was only able to speak to a supervisor. How can someone calm down when you can’t even wash yours hand with warm water. She even had the nerve to tell me to calm down. (We checked in at 8pm due to traffic on the summit) There were MANY other that checked in 9& 10pm but she couldn’t move our room. When I called the front desk to request a new room the gal told me that because I checked in late that there were not other rooms. When we arrive they put us in the older sunset tower and right next to the elevator, in addition we had not hot water in our room. We had booked this reservation months in advance. We have stayed at this location 3 other times previously and all of those times were lovely stays. We came her to spend the weekend for some fun in the snow the end of January 2021.

If you are ok with staying in filth, odor, and prostitution transactions this may be your place.

The best thing I can say about this place was that my refund was issued within 12 hours. The desk personnel told us that she could refund the room without a problem but couldn’t print a receipt because her manager wasn’t there (odd). Dirt and dust everywhere, hair in the bed, and a random smear of some identified substance on the wall.

It looked like it had never been touched by the cleaning staff. When we finally got to our room it was filthy. Right away we noticed the lobby had a heavy smoky smell which I understand is to be expected when shared with a casino but the further we went into the hotel area the smell seemed to get stronger. We finally received a call around 6 pm to let us know the room was “ready”. We were planning for an early dinner anyway so we had dinner while they prepared our room. To start off we arrived at 5 pm to be told our room wasn’t ready and that they would call us when it was ready (check in is at 4 pm).

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